A costed, scheduled roadmap for your whole IT function — built on ITIL 4 maturity analysis across every practice in scope, without the six-month runway.
Most of the delay in a traditional IT strategy engagement isn't thinking time — it's coordination and transcription time: scheduling workshops, scoring maturity by hand, rebuilding the same roadmap template from the last engagement. We use a disciplined, repeatable method to compress the mechanics without skipping any of the real decisions, so you get a roadmap in days, while the business case that triggered the work is still the one everyone remembers.
Platform and tooling decisions keep getting made before the operating model is settled.
A new leader, budget cycle or reorg means last year's strategy document no longer reflects reality.
Nobody can say, with evidence, what ITIL maturity you're actually at today versus where you need to be.
The last strategy engagement took months, and the organisation had moved on before it landed.
What's Included
Five steps, one connected method
A repeatable framework handles the mechanics; the judgement calls — target maturity, sponsorship, sequencing — stay exactly where they belong: with your leadership team, working with ours.
Scope
Which ITIL practices are actually in play, and the stakeholders whose input shapes the strategy.
Maturity assessment
Current maturity scored against a clear model, practice by practice, with evidence behind every score.
Gap analysis
The gap between today and a realistic target, across people, process, technology and data.
Costed, scheduled roadmap
A roadmap you can act on immediately — sequenced, resourced and realistic about what the organisation can absorb.
Executive alignment
The sponsorship conversations that decide what the strategy is actually for — never compressed, never skipped.
Sample Report
What you get: a board-ready strategy deck
Slides from a fictional sample report. Yours shows your actual gaps, the improvements needed, what they will cost and the benefits, linked to cost reduction, efficiency and customer experience. Click a slide to see it full size.
The report is built from your answers and documents, plus documented assumptions where information is missing: hourly costs, outage impact, volumes and effort, each referenced in the appendix. Treat it as a well-founded first version. Review the assumptions with your team and update them so they match your situation as closely as possible. ITSM-UP Consulting can help you get to a final, revised version: we validate the assumptions with you, refine the costs, benefits and roadmap, and prepare it for your leadership or board.
Every step builds on the one before: the answers, documents and analysis carry over, so you never start again. Fees for the earlier steps count towards the expert-led assessment.
Free · 10 minutes
IT Capability Assessment SnapshotAnswer 15 quick questions and see your maturity across five core IT practices straight away. It covers only the capability assessment stage, not a sample of the full strategy report: the paid options below add target definition, gap analysis, a roadmap, a budget and benefits.
All three options below deliver the full IT Capability Strategy
Each option gives you the complete strategy, not just a maturity score. They differ in how much expert time goes into it: AI-generated, led by you with our support, or led by us with your support.
1
IT capability assessmentWhere you are today: maturity in each practice across people, process, technology and data
2
Target definitionWhere you need to be: a target for each practice, tied to your business drivers
3
Gap analysisWhat stands in the way: every gap between today and target, rated by severity
4
RoadmapHow to get there: sequenced projects, quarter by quarter, with the roles they need
5
BudgetWhat it costs: projects, new roles and contingency by quarter, and the total
6
BenefitsWhat you gain: measurable results in cost, efficiency and customer experience
1Self-serve
Full strategy, AI-generated
From
AUD 249
Your team answers online, each on their own private page, and uploads supporting documents. Your report is generated as soon as everyone has submitted.
Maturity scored practice by practice across people, process, technology and data
Analysis of your own process documents, reports and ticket data
Target maturity per practice, gap analysis, a scheduled roadmap with its budget, and measurable benefits
Board-ready slide deck to download as PowerPoint or PDF
Core and Extended: invite up to 5 colleagues; answers are combined without names
★Launch offer: Core and Extended at these prices for our first 20 clients only.
Single: 1 practiceAUD 249
Core: up to 5 practicesAUD 1,490AUD 990
Extended: up to 15 practicesAUD 2,490AUD 1,990
Prices are in Australian dollars and no GST is charged. Start with one practice and upgrade from your workspace within 60 days: what you paid comes off and your answers stay.
Your team leads the strategy, with our support. We review your self-serve report, answers and documents, show you what to tighten, and help your team prepare the targets, roadmap and budget it presents to your leaders.
We read your report, answers summary and documents before the session
Sense-check the scores and targets with the people who own them
Agree the first three priorities and who owns each one
Revised report and a one-page action plan within two business days
Engagement fee: preparation (reading your report, answers and documents) and a half-day workshop, online or on siteAUD 5,000
We lead the strategy for you, with your team’s support. Starting from your team’s answers, documents and the AI draft, we check the evidence, fill the gaps and re-plan the roadmap and budget with real costs, so you get a business case ready for your board.
Low-confidence areas and conflicting answers flagged and investigated
Short interviews only where evidence is missing
Target-setting workshop with your leadership team
Roadmap re-planned with your real rates, supplier quotes and sequencing
Business case, governance and an executive walkthrough
Engagement fee: kick-off, workshop, costing and walkthroughAUD 10,000
We confirm scope and price in writing after a free 30-minute call. Self-serve and workshop fees are credited in full within 60 days if you decide to move to this offer.
A 12-month re-assessment is half price. All prices are in Australian dollars. ITSM-UP is not registered for GST, so none is charged. You accept our service agreement before payment.
What's Next
Strategy sets direction. Transformation builds the foundation.
A roadmap is only valuable if someone then builds against it. Once the strategy is set and sponsored, it feeds straight into our ITSM & ESM Transformation offer — the operating model and service management foundation built on exactly the direction you just agreed.
A realistic target maturity, not an aspirational one
A clear handoff into delivery, while it's still fresh
Key Message
A strategy that takes six months to produce competes with six months of organisational drift. Remove the mechanical delay, not the judgement, and the roadmap arrives while the business case is still the one everyone remembers.
Executive summaryThe headline, key numbers, what we found and what we recommend.
Current stateMaturity by practice across people, process, technology and data, with evidence.
Gap analysisEvery gap by dimension and severity, mapped to a project.
RoadmapProjects sequenced quarter by quarter, foundations first.
Budget and gainsCost by quarter against the savings it brings back, and the net position.
BenefitsMeasurable results linked to cost, efficiency and customer experience.