About ITSM-UP

Practical service transformation, led by someone who's actually run it — not just advised on it.

ITSM‑UP is a specialist transformation partner — helping organisations set the strategy, transform how technology works, and identify where simplification, automation and AI can create meaningful improvement. It leads and orchestrates transformation, bringing in specialist technical partners where engineering is required. It's led by Elisabeth Van Den Bergen, Service Management Transformation Director.

Elisabeth Van Den Bergen

Service Management Transformation Director

Elisabeth brings extensive expertise in IT operating models, ITSM and Enterprise Service Management — built across consulting and pre‑sales roles at IBM and Accenture, and corporate leadership roles at ANZ, the University of Melbourne, and Crown Resorts. That mix of consulting rigour and in‑house delivery experience, across banking, higher education and hospitality, shapes how ITSM‑UP works with clients today.

"Practical, results‑driven solutions that cut through complexity, challenge the status quo, and drive measurable impact — while building sustainable capability the organisation can carry forward."

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Background

Consulting rigour, in‑house delivery experience

20+ years across strategy consulting and corporate leadership — seeing service transformation from both sides of the table.

IBM — Consulting & pre‑sales

Accenture — Consulting & pre‑sales

ANZ — Corporate leadership

University of Melbourne — Corporate leadership

Crown Resorts — Corporate leadership

How I Work

Five things that don't change from engagement to engagement

Practical over theoretical

Solutions that hold up in the real organisation, not just on a slide.

Challenge the status quo

Cut through complexity instead of layering process onto process.

Measurable impact

Change that shows up in service metrics, not just in a report.

Sustainable capability

Building capability the team can carry forward after I leave.

Orchestrating the right expertise

Leading the transformation and bringing together the specialist technical capability required to deliver it.

Practical service transformation, led by someone who's actually run it — not just advised on it.

Elisabeth Van Den Bergen

Consulting rigour, in‑house delivery experience

Five things that don't change from engagement to engagement

Set Strategy. Transform IT.