Version 1.0 · 4 November 2026
This policy explains how ITSM-UP (ABN 60 492 078 815, “we”, “us”) handles personal information on itsmup.com.au and in the client workspace. We are a small Australian IT consulting business. You can contact us at itsmupconsulting@gmail.com.
We use your information to take your order, deliver the service, send you your sign-in link and receipts, give you support, keep records of what you agreed to, meet our tax and legal obligations, and keep the service secure. We do not sell your information, and we do not use your workspace content for advertising.
We use service providers who handle information only so that we can run the service:
We may also disclose information where the law requires it, or to our professional advisers (for example an accountant or lawyer) when needed.
Some of these providers store or process information outside Australia, including in the United States. We choose providers with established security practices, but we cannot control their systems directly.
We keep your workspace for 12 months after we deliver your report, then delete it. We keep order, payment and agreement records for as long as the law requires for business and tax records, which is generally five years.
Access to workspaces is limited to the people invited to them and to us. We use sign-in by emailed link, encrypted connections, and access rules in our database. No online service is perfectly secure, so please tell us promptly if you think your account has been misused.
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are allowed to. Email us at the address above and we will respond within a reasonable time. If you are unhappy with how we handled your information, contact us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy and will change the version and date above when we do.