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IT Capability Assessment Snapshot

Fifteen quick questions about five core IT practices. Your scores appear on this page as soon as you finish, with the three quick wins that would make the biggest difference. No sign-up needed.

Answer for how things really work today, not how they are written down. Scores use a five-level scale: 1 Initial, 2 Managed, 3 Defined, 4 Quantitatively managed, 5 Optimising.

Paid service, from AUD 249 · not included in the free snapshot
What the full IT Capability Strategy report addsThis free snapshot gives you maturity scores for five practices and three quick wins, nothing more. The full IT Capability Strategy report is a separate, paid service: it adds target definition, gap analysis, a roadmap, a budget and benefits for the practices you choose, as in the sample slides below.
Sample slide: gap analysis by people, process, technology and data1Your actual gapsEvery gap in people, process, technology and data, scored by severity, with the evidence from your own answers and documents.
Sample slide: roadmap of projects by quarter2The improvements neededA sequenced roadmap of projects that close those gaps, quarter by quarter, with the roles and skills required.
Sample slide: budget and gains by quarter3What it will costProject costs, contingency and new roles, by quarter, so you can see the total investment and when it falls.
Sample slide: benefits linked to customer experience, cost and other objectives4The tangible benefitsMeasurable results for each project, from today’s baseline to target, linked to cost reduction, efficiency and customer experience, with indicative savings a year.

Slides shown are from a fictional sample of the paid report, not from the snapshot; click one to see it full size. Delivered as a board-ready slide deck you can download as PowerPoint or PDF. Self-serve from AUD 990 (launch price). See the options

0 of 15 answered

1Service Desk

Is there one front door (portal, phone or chat) for all IT issues and requests?

Do agents use shared knowledge and record every contact in the tool?

Do you measure first-contact resolution and satisfaction, and act on the results?

2Incident Management

Are incidents prioritised with a defined impact and urgency matrix?

Is there a major incident process with clear roles and communications?

Do you review incident trends and SLA performance each month and act on them?

3Service Request Management

Is there a service catalogue people can order from?

Are common requests standardised, with fulfilment steps and approvals defined?

Are the most common requests automated end to end?

4Change Enablement

Are all changes, including supplier changes, recorded before they happen?

Are changes assessed by risk, with a fast lane for standard changes?

Do you track change success and the changes that cause incidents?

5Knowledge Management

Is there one knowledge base used by IT and by the people you support?

Do articles have owners and review dates?

Is knowledge written while resolving tickets, and is its reuse measured?

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