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Skills Catalogue

AI skills mapped to the ITIL practices

ITSM-UP AI skills mapped to the ITIL practices: 66 AI skills, 22 ready now, shown as tiles inside one square per practice, grouped into General Management, Service Management and Technical Management practices. Tile colour shows the typical level: Automate, Assist, Augment or Agent.

Select the map to open it at full size.

Standards: based on ITIL 4; aligned to ISO/IEC 20000-1, ISO/IEC 27001 and ISO/IEC 42001; COBIT where ITIL is thin.

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